If you are a small business owner this is the craziest time of year. Apart from the fact oh Christmas is just around the corner, we also have to deal with orders, customers and all of the chaos all at once. And if you are like me it is really tough to do it all and do it all well – even the best of us suffer a little!
But here is my number one tip to keep your best customers happy and yourself sane – communicate.
Simple basic communication – especially at this time of year, can be an absolute game changer for your business.
If you set up your emails to respond quickly and appropriately your customers will love you for it. And your best customers will know to expect this high level from you – and they’ll come back, and tell their friends too.
Whatever your schedule is just communicate this with the customer or client – this means that you get to set your own pace as to how you want things to run. Customers appreciate this time of year is so busy for everyone as well but if you keep them informed and up to date they won’t mind as much.
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